The federal government has referred to as a gathering of cab aggregators like Ola and Uber on Tuesday to debate their insurance policies associated to fare calculation, surge pricing, trip cancellations and measures taken by them for information safety of consumers, Shopper Affairs Secretary Rohit Kumar Singh mentioned on Monday. The assembly has been referred to as amid rise in client complaints of alleged unfair commerce practices by these platforms, together with trip cancellation coverage as drivers drive prospects to cancel journeys after accepting bookings, which ends up in prospects paying cancellation penalties.
“Now we have sought info from cab aggregators how they deal with cancellation prices and surge pricing and the way they calculate fare,” Singh mentioned whereas talking on the sidelines of an occasion organised by the ministry.
He additional mentioned,”Now we have requested why the fees to go from level A to level B are completely different for 2 completely different individuals.” The ministry would additionally wish to know whether or not these trip hailing apps have taken sufficient measures to safeguard client information on their platforms.
“Now we have requested for info. We are going to talk about with them and based mostly on the result we are going to take additional motion,” the secretary mentioned.
Final week, Central Shopper Safety Authority (CCPA) Chief Commissioner Nidhi Khare mentioned, “Now we have obtained a number of complaints from customers concerning the cancellation and pricing coverage of cab aggregators. The variety of complaints could be very excessive and due to this fact we have now referred to as the cab aggregators for rationalization of their insurance policies.” Citing a couple of examples, Khare mentioned the regulator has obtained many complaints of alleged unfair commerce practices, together with cab drivers forcing customers to cancel a visit and bear a penalty because the drivers don’t wish to settle for the trip for no matter cause.
Khare additional mentioned current customers are being charged excessive charges for a trip, whereas new customers are lured with decrease prices for a similar distance.
“It seems that cab aggregators are utilizing algorithms to lure new prospects, placing outdated prospects at drawback. That is an unfair apply,” she added.
Towards this backdrop, Khare mentioned the regulator want to perceive their algorithms and different insurance policies adopted for working as cab aggregators within the nation.