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HomeTechTwitter India On the lookout for Grievance Officer, Following WhatsApp, Fb

Twitter India On the lookout for Grievance Officer, Following WhatsApp, Fb


is trying to rent a brand new grievance officer in India. The social community had employed an interim officer in June, who resigned, after which it had employed one other grievance officer as an interim measure. The corporate has now positioned an inventory on over the weekend to rent somebody for the position, one thing that each Fb and WhatsApp are additionally searching for, in line with listings on LinkedIn. The grievance officer job is a part of the necessities as per the brand new IT Guidelines — firms like Twitter, Fb, and have all needed to rent an area grievance officer in order that they will handle complaints and grievances from Indians.

In February, the Indian authorities introduced new IT laws whereby platforms, OTT platforms, and different huge tech companies shall be required to arrange a grievance redressal mechanism with an officer being based mostly within the nation. The social media and OTT platforms had been required to take away any content material flagged by authorities inside 36 hours.

Twitter put out a job itemizing searching for a “Resident Grievance Officer” in Mumbai. The platform was given a final discover by Union Ministry of Electronics and Data Know-how (MeitY) to adjust to the brand new IT laws in Could.

In June, it appointed an interim grievance officer in India who reportedly stepped down in the identical month.

Earlier this month, Twitter appointed Vinay Prakash as the brand new interim grievance officer and mentioned that it plans to have a closing appointment for the job in eight weeks.

WhatsApp has additionally put a job itemizing on LinkedIn searching for a “Nodal Contact & Grievance Officer” based mostly in Mumbai. “We’re searching for a extremely motivated skilled for the position of Nodal Contact Individual & Grievance officer for WhatsApp in India. This particular person will coordinate with legislation enforcement businesses in India, together with facilitating well timed responses to legitimate authorized requests below relevant legislation and our insurance policies,” the job itemizing reads.

Among the obligations talked about on LinkedIn for this publish embrace overseeing coordination with legislation enforcement businesses 24/7 and work with inside groups to reply to authorized requests. To make sure that requests from legislation enforcement are “reviewed and dealt with pursuant to relevant legislation and WhatsApp’s insurance policies.” One other accountability is to offer common suggestions to inside groups concerning legislation enforcement operations within the nation.

Fb’s “Nodal Contact & Grievance Officer” job itemizing has seen 41 candidates previously two weeks and the itemizing remains to be open, in line with the LinkedIn publish.


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